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Jan 10, 2012

TRAFFIC AND PARKING NOW ACCEPTS CREDIT CARDS FOR ALL TRANSACTIONS

Visa, MasterCard, Discover now accepted both online and at Traffic & Parking windows

SOMERVILLE - Mayor Joseph A. Curtatone and Director of Traffic and Parking Matthew Dias announce that major credit cards, Visa, MasterCard and Discover, are now accepted at Traffic and Parking for all transactions in an effort to improve customer service and respond to customer feedback. 

"The addition of credit cards has been a long time coming, and I'm extremely happy to report that the City continues to improve upon our goal of providing accurate, courteous, and easy customer service," Mayor Curtatone said.  "Residents and visitors have continually requested this particular customer service upgrade, and Matt and his team have worked diligently to implement this improvement with as little added cost as possible.  Since the start of the new year, we have already received overwhelmingly positive feedback, and we're happy to start the year off on such a positive note."

"Everyone recognizes the importance of parking regulations in a city as densely populated and congested as Somerville," said Dias.  "But we also realize that people are using credit and debit cards more than ever to make purchases rather than cash.  We know we have a lot of work to do; that's why we are constantly looking at improvements.  Resident and visitors can visit our new website, www.parksomerville.com, at any time and provide us with their feedback and be confident we are listening.  I encourage new residents and old to take advantage of this new website and our efforts to take action on their concerns."

The addition of allowing for credit cards is the latest in a series of recent Traffic and Parking customer service improvements, which have included a new website, physical improvements to the reception area (information desk, the addition of a fifth customer service window, ticket queuing system, etc), new radar feedback signs along roadways in several areas (such as Broadway at Paulina Street), and the installation of pay-by-space parking kiosks and single space meters that accept credit cards.  Dias noted that further improvements are in the works, and will be rolled out in the coming months.

For parking-related information, call 311 at any time, or visit www.parksomerville.com.