SomerStat and the related 311 and Program-Based budget initiatives have received attention from the press! Please take a look: 

• Somerville: The Little City that Can," Tufts Observer November 2011
• New England Town Asks How Happy Are You? - CBS Evening News (National)
• How Happy Are You with Your City? Somerville Finds Out - The Atlantic
• Ward 3 Talks Budget Crunch, Traffic, Roads, Recycling at ResiStat Meeting - Somerville Patch
• Ward 1 Talks Broadway, Recycling, East Somerville Community School - Somerville Patch
• Somervillians Rate Their Happiness 7.5 Out Of 10 - WBUR
• Somerville Officials smiling over happiness survey - Boston.com
• Somerville to release results of happiness survey tonight - Boston.com 
• Survery says Somerville residents not happy about parking - Boston Globe
• Somerville's Happiness Survey Results - Patch.com
• 'SomerStat' management program helps find savings for Somerville (Somerville Journal May 26, 2011)
• How Happy Are You? A Census Wants to Know (New York times 4/30/2011)
• How Happy Are You Right Now? Somerville's Mayor Wants to Know (WBUR 90.9FM, NPR Radio, 5/9/2010)
• Somerville, Mass., aims to boost happiness. Can it? (Christian Science Monitor 4/4/2011)
• SomerStat Analyst to Present at Urban Affairs Conference
• Somerville wins fourth consecutive e-Government award from Common Cause (Somerville Journal (March 26, 2010)
• Harvard students learn about Somerville's government (Somerville Journal 8/25/2009)
• The 411 ON 311 (City & Town, 7/08)
• Just the Facts (Globe: 4/13/08)
• SomerStat: Strengthening Somerville (City & Town: page 2 (3/1/08)
• Kennedy School of Government's Robert Behn:
  • PerformanceStat as a Leadership Strategy (paper, 3/1/08)
  • Seven Errors in PerformanceStat (article, 2/1/08)
• Extending the Stat Model Across the Commonwealth (Pioneer Institute, 2007)
• Best Practices Stat System (Government Finance Officers Association (GFOA), 2007)
• Information Evaluation (Amesbury News, 11/10/07)
• Data-Driven Decisions (Governing Magazine, 6/1/07)
• A Grand Bargain for Local Aid (Globe, 3/27/07)
• Mayor's Focus: Customer Service (Globe, 1/7/07)
• City to let Callers View Callers Response to Complaints (Globe, 8/1/06)
• Silly Questions, Who You Gonna Call? (Globe, 7/2/06)
• Somerville Rolls Out 311 Service (MMA, 6/1/06)
• The Model City (Globe, 5/14/06)
• KSG Students go into Action (KSG Citizen, 4/7/05)
• Somerville Counts on Wonks-In-Training For Budget Overhaul (Commonwealth, Winter 2005)